UGM 21

November 8-10 | Virtual

Frequently asked questions

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Individual or Group

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Monday, November 8 through Wednesday, November 10, 2021
In order to access UGM 2021 you must complete your online registration via our registration platform Cvent. You will be able to access the event website-NextGen UGM Attendee Hub, via an email that will be sent to all registered attendees prior to the start of the event. Once available, log into the NextGen UGM Attendee Hub to add sessions to your schedule! Don’t worry if you can’t attend all the live sessions during the event—they will be available on-demand through January 31, 2022 (11:59 PM PST).

The conference offers 120 hours of content, with an agenda covering topics specific to your role. There will be live general sessions, experts delivering breakout sessions real-time, and relevant on-demand sessions. All sessions will be available through January 31, 2022 so you can benefit from the entire program, and review sessions at any time.

You will also be able to meet 1:1 with NextGen Healthcare trainers and interact with other representatives, including our partners, in the Expo Hall.

And, have the opportunity to interact and network with your peers, industry experts, and thought leaders from around the country.

Yes! Through our virtual platform, you will have the ability to connect with fellow attendees, NextGen Healthcare employees, and our partners!

During registration you will set up your profile for the virtual platform. You will be asked to identify your role, specialty, and what state you are located in, which will help find other like-minded attendees.

During the event, we have a number of different networking opportunities available for you:

  • 1:1 chat with other attendees and NextGen Healthcare experts
  • Participate in discussion forums with NextGen Healthcare experts
  • Meet with our partners in the Expo Hall

Internet Connection

  • You will need a stable internet connection. All live general sessions and on-demand sessions will be delivered via a video player, Vimeo, so you want to be able to stream video without stuttering. Live breakout sessions will be delivered via Zoom.

Laptops/Desktops

  • The virtual platform works natively in Apple Safari, Google Chrome, Microsoft Edge, and Mozilla Firefox.
  • We recommend having a current (or very recent) version of your browser installed. If you’re running a very outdated version, please consider updating before logging-in.

Mobile Phones/Tablets

  • The virtual platform runs natively in Apple Safari and Google Chrome, and it will work on your mobile device.
NextGen UGM 2021 will be available through January 31, 2022 (11:59 PM PST). All live general sessions and breakout sessions will be recorded and available on-demand within the virtual event platform. So even if you can’t join us for the live portion of the event, but still need your continuing education credits, you can register for the event anytime during or after the event, to access these sessions on-demand.

To earn continuing education credits, you will need to attend a CEU-approved session and will need to actively attend for at least thirty (30) minutes of the session in order to earn your credits.

You will receive a survey for each CEU session you attended during-UGM 2021. You must complete the CEU survey in order to receive the earned credit(s).

The cost for an individual registration pass is $499 and the cost for a group registration is $3,499 for up to 10 attendees. **Please note in order to receive the group registration discount, you must register 8-10 attendees.

To register select individual registration or group registration and complete all required fields. You will receive a registration confirmation via email once you submit your completed registration. If you have any questions, please contact a UGM team member at ugm@nextgen.com.

To register, each attendee must use their own email address. If you cannot successfully register, please send an email to ugm@nextgen.com and include the full name, company name, and email address of the person you are registering. You will receive an email alert once you are granted access to complete the online registration.

Only registered attendees will receive on-demand access to watch and download the session materials, breakout sessions, and general sessions through January 31, 2022 (11:59 pm PST). Registered attendees will be eligible to receive continuing education credits for any session that has been accredited through the end of 2021 and the start of 2022. Registered attendees will also be able to network with other registered attendees, including partners, NextGen Healthcare experts, and have access to the virtual Expo Hall.

NextGen Healthcare reserves the right to deny continued access to the event should you violate any of the event terms and conditions.

As the registration leader, please log into your registration by visiting ugm.nextgen.com and click the “Already Registered” button on the Home Page, or access the link in your confirmation email to log into your registration. Please use your email address and confirmation number associated with your registration in order to log into the system.  On the bottom left-hand of the screen, click “Add Member” to register additional attendees. 

**Please note--attendees added after the limit of 10 will be charged $499 per registration. If you have another 8-10 attendees to register, then you will receive another group registration discount.

Confirmations are auto generated from Cvent (our registration vendor) and sent to the address provided during registration. If you do not receive your confirmation email, please contact ugm@nextgen.com.

The full agenda will be available in the coming weeks, and once posted it will be available here: https://ugm.nextgen.com/agenda

Once the agenda is live, you will receive an email containing the instructions on how to register for sessions.  

NOTE: You must be registered for the conference in order to select your sessions.

You will receive a modification email as a reference, once you have selected your sessions. If you have any questions, contact us at ugm@nextgen.com.

Yes. Each attendee will need to complete the online registration and select your live sessions. Please note: due to the virtual element for this year’s UGM - only registered attendees for each live breakout session will be able to attend.

Please log into your registration by visiting ugm.nextgen.com and clicking on the “Already Registered” button on the Home Page, or click the link in your confirmation email to log into your registration. From there, you can remove a session from your existing registration and register for a different course.

Send an email with your full name and company name to ugm@nextgen.com stating that you have not received your confirmation. Be sure you have added ugm@nextgen.com to your safe senders list.

The credit card provided for registration payment was not processed due to an error, an incorrect billing address, expired card, or security reasons. To correct this error, contact your credit card company, and then contact a UGM team member at ugm@nextgen.com with your updated credit card information

$499 for Individual Registration

$3,499 for Group Registration – up to 10 attendees
**Please note in order to receive the discounted rate, you must register 8-10 attendees.

Yes. When registering, select the "check" payment option. An invoice will be sent to you via email.

Check payment is due within 30 days of your registration date. If the check payment is not received within 30 days, your registration is subject to cancellation.

After September 24, 2021, we will no longer accept checks and will require a credit card to complete online registration after this date.

Make it payable to NextGen Healthcare, and mail it to:

NextGen Healthcare

QSI/NextGen

PO Box 561523

Denver, CO 80256-1523

 **Please note this address DOES NOT accept FedEx or UPS shipments, only USPS deliveries.

Include the full name of the registrant, name of the meeting (UGM 2021), and confirmation number on the check as a reference.

Cancellations will not be permitted at any time after you complete registration, nor will refunds be offered for cancellations. Only substitutions of a registered attendee within the same company will be considered. The registered attendee must make the request by contacting ugm@nextgen.com. If payment was made, but you were denied registration, a refund shall be submitted via your original form of payment. 

All of the educational content will be available on-demand through January 31, 2022 (11:59 PM PST) for you to watch and download as presentation materials, as well as receive continuing education credits from any session that has been accredited through the end of 2021 and the start of 2022.