Frequently asked questions
We have recommended personalized learning journeys that include curated sessions based on your role at the practice.Or you can create your own learning pathway and build your schedule on your own time.
Don’t worry if you can’t attend all the live sessions during the event. All of the sessions will be available on-demand through December 31, 2020 (11:59 PM EST).
Keep an eye out when we launch our Resource Guide for an in-depth look into the details of UGM 2020 along with video tutorials to assist you with navigating the virtual platform.
On - demand sessions will be available for viewing anytime throughout the event, and all live sessions will be recorded and made available on-demand. So, you can view at the times most convenient to you. Access to these recordings will be available through December 31, 2020 (11:59 PM EST). All on-demand sessions will be accessible 24 hours per day, 7 days per week.
You will also have the opportunity to interact with speakers during various networking opportunities throughout the week, in addition to the live sessions.
But that’s not all. Available during the live event dates, you will have access to our virtual Learning Lab to meet with our experts to get your questions answered. Explore our virtual Expo Hall to meet with our exclusive partners, see demos of the latest products and solutions that NextGen Healthcare has to offer, and participate in our virtual expo raffle to win great prizes!
During registration you will set up your profile for the virtual platform. We recommend that you upload a photo and add as much detail as possible to your profile. You’ll also be asked to identify your role, which will help match you with other attendees who have similar interests.
Once the event launches, we have a number of different networking opportunities available for you:
- 1:1 chat with other attendees or NextGen Healthcare experts
- Join the discussion within each session where you can talk with fellow attendees about the content
- Client engagement focus groups
- Meet with our partners in our Expo Hall
Once the event gets closer we will launch some quick video tutorials to help you understand how to navigate the platform and the networking opportunities available for you during the event.
You will be able to add sessions to your calendar to plan your schedule for UGM in October. As you build your calendar, you will be able to select which live sessions you would like to attend, and also highlight which on-demand sessions you are interested in.
All of our live sessions will be on a first come/first serve basis as you join the live sessions.
If you are not able to access a live session due to capacity, or if you have something else scheduled at that time you will be able to watch the session on - demand after the event through December 31, 2020
***You may register unlimited attendees for $999 until 11:59 PM EST, August 21. After August 21, each $999 registration is limited to 100 attendees. Other restrictions may apply.
Yes. When registering, select the "check" payment option. An invoice will be sent to you via email the next business day.
Check payment is due within 30 days of your registration date. If the check payment is not received within 30 days, your registration is subject to cancellation.
After September 25, 2020, we will no longer accept checks and will require a credit card to complete online registration after this date.
Include the full name of the registrant, name of the meeting(UGM 2020), and confirmation number on the check as a reference.
Cancellations will not be permitted at any time after you complete registration, nor will refunds be offered for cancellations. Only substitutions of a registered attendee within the same company will be considered. The registered attendee must make the request by contacting firstname.lastname@example.org. If payment was made, but you were denied registration, a refund shall be submitted via your original form of payment.
All of the educational content will be available on - demand through December 31, 2020(11:59 PM EST) for you to watch and download as presentation materials, as well as receive continuing education credits from any session that has been accredited through the end of the year.