Answers to your questions

Discover all the event details you need to know

Your Questions, Our Answers

At UGM 2019, you will see firsthand along with thousands of our users, our mission to empower the transformation of ambulatory care. We’re dedicated to helping your practice, your physicians, and your staff provide the best care possible and achieve the highest level of operational excellence. Through hands-on training, industry insights and many networking opportunities, you’ll acquire knowledge, discover tools, and build relationships to help you thrive in today’s healthcare system.
Monday, November 11 through Wednesday, November 13, 2019. It also includes optional preconference workshops on Sunday, November 10, 2019.
All workshops, meetings, and events will be held at Rosen Shingle Creek in Orlando, FL. You have the option of staying at three hotels for the conference: Transportation will be provided for those guests who are staying at Rosen Centre and Rosen Plaza.
Click on the “Register Now” link. Complete all required fields. You’ll receive a registration confirmation via email once you submit your completed registration. If you have questions, contact us at ugm@nextgen.com or 267-960-6287.
We will email it to you after you have completed the registration process. If you are having difficulty locating your registration confirmation number, contact us at ugm@nextgen.com or 267-960-6287.
Once the agenda is live, you’ll receive an email containing the link for session registration. NOTE: You must be registered for the conference in order to select your sessions. We’ll confirm your registration via email once you submit your choices. If you have questions, contact us at ugm@nextgen.com or 267-960-6287.
Log on to the Agenda registration site with your registration confirmation number and click on “modify registration.” From there, you can cancel an existing registration and register for a different preconference workshop. Note that when changing your preconference workshop registration, you may notice a refund of the original workshop and a new charge for the new workshop on your monthly credit card statement.
We encourage attendees to preregister for all educational sessions as class size is limited. This will allow you to build your personalized agenda for full utilization within the UGM mobile app. The mobile app launches for all registered conference attendees in late October.

Once the agenda is posted in early August and you have registered for UGM 2019, you’ll receive an email containing the link to select your breakout sessions and/or preconference workshop(s). We’ll confirm your registration via email once you submit your choices. If you have questions, contact us at ugm@nextgen.com or 267-960-6287.
Log on to the Agenda registration site with your registration confirmation number, and click on “modify registration.” From there, you can cancel an existing registration and register for a different course.
Complete all the required fields within your UGM 2019 registration. You’ll be given the opportunity to purchase additional guest tickets. You’ll receive a registration confirmation via email once you submit your completed registration. If you have questions, contact us at ugm@nextgen.com or 267-960-6287.
You may pick it up along with your meeting materials when checking in at the UGM 2019 registration desk. If you have questions, contact us at ugm@nextgen.com or 267-960-6287.
You may purchase guest tickets for these events, but only for guests who are 21 years old and older, as alcohol will be served. Note that you must have your UGM 2019 badge or guest ticket to attend these events.
Send an email to ugm@nextgen.com with the full name, email address, and organization name of the current registrant—along with the full name, email address, and organization name of the replacement attendee. All name change requests must be received in writing and may only be made through a NextGen UGM team member directly. Note that you will also need to contact Rosen Shingle Creek, Rosen Centre or Rosen Plaza separately to change the name on the hotel reservation.
Send an email with your name and organization name to ugm@nextgen.com stating that you have not received your confirmation. Be sure you have added ugm@nextgen.com to your safe senders list.
To register, each attendee must use his or her own email address. All attendees must be clients of NextGen Healthcare, and their email address must be registered in our system. If you cannot successfully register someone, contact ugm@nextgen.com with the full name, company name, and email address of the person you are registering. You’ll receive an email alert once you are granted access.
The credit card provided for registration payment was not processed due to an error, an incorrect billing address, expired card or security reasons. To correct this error, contact your credit card company first, and then contact a NextGen UGM team member at 267-960-6287 with your updated credit card information.
Visit the registration site and enter your meeting confirmation number. You may cancel your reservation from there. Note: You will also need to contact Rosen Shingle Creek, Rosen Centre or Rosen Plaza separately to cancel your hotel reservation.
$349 per attendee for full-day sessions, or $299 per attendee for half-day sessions.
Note that this fee is in addition to the conference registration fee.
$49 each.
Note that all guests must be 21 years of age to attend.
$179 each.
Note that all guests must be 21 years of age to attend.
Yes. When registering, select the "check" payment option. An invoice will be sent to you via email the next business day. Check payment is due within 30 days of your registration date. If the check payment is not received within 30 days, your registration is subject to cancellation. After September 27, 2019, we will no longer accept checks and will require a credit card to complete online registration after this date.
Make your check payable to NextGen Healthcare, and mail it to:
NextGen Healthcare
QSI/NextGen
PO Box 561523
Denver, CO 80256-1523
Include the full name of the registrant, name of the meeting (UGM 2019), and confirmation number on the check as a reference.
To inquire about group discounts for your practice please email ugm@nextgen.com
Yes, $50 will be charged for all name changes. Name changes must be received in writing and must be sent to ugm@nextgen.com. This administration fee will apply each time a registration is changed.
Yes, $300 will be applied to the credit card on file if you cancel your registration on or before September 27, 2019. Cancellations received after September 27, including no-shows, will result in forfeiture of 100% of all fees paid. Registrations may not be reinstated once they have been cancelled. If re-registering, the current registration fee will apply.
* All but the $300 cancellation fee will be refunded to the card on file.
The official hotel for this year’s meeting is Rosen Shingle Creek, which is where all events will take place. You can also book a hotel room at Rosen Centre or Rosen Plaza and shuttle transportation will be provided to get to and from either hotel to Rosen Shingle Creek.
Once you complete your UGM 2019 registration, you’ll receive a confirmation email containing the online link and instructions for requesting your sleeping room reservation. If you experience difficulties, contact the Rosen Call Center at 407-996-6338, or a UGM team member at ugm@nextgen.com or 267-960-6287. To request a sleeping room reservation in the UGM 2019 room block:
  1. Register for UGM 2019
  2. From your registration confirmation email, click on the "Reservation website" link
  3. Enter the hotel where you would like to stay, including your arrival and departure dates, and then select availability.
  4. Enter your name for the reservation, billing address and your credit card information.
  5. Verify the accuracy of your reservation request ad click on the "Confirm Reservation" button to complete the reservation.
  6. Print a copy pf your reservation request details for your records.
Rosen Hotels will email your hotel confirmation number to the address you provide during your reservation request. If you have questions about your reservation, contact the Rosen Call Center at 407-996-6338.
Each attendee will need to register for UGM 2019. Once both attendees have registered, you will need to make one hotel room reservation, listing the first attendee in the contact information section and the second attendee as a guest. If you will require split billing for the reservation, Rosen Call Center at 407-996-6338, and they will assist in collecting the credit card information for each guest.
Room types will be granted on an availability basis and cannot be guaranteed. Certain room types will fill up faster than others. Register early to ensure the best availability.
You can contact the Rosen Call Center at 407-996-6338, and they will assist you in making any changes to your hotel reservation. Make sure to print your new confirmation page after making changes.

All guests are responsible for their own room, taxes, resort fee, and incidental charges. A credit card confirms you assume these responsibilities and guarantees your reservation, so you must submit a credit card number to make a deposit equal to the first night’s room/suite rate plus tax at the time the attendee makes the reservation.

Once you arrive at the hotel, you will be asked to present a valid credit card at check-in. You must have the credit card that you want to charge with you. For security purposes, if you are not its cardholder, contact the Rosen Call Center at 407-996-6338.

Note that checks are not an acceptable form of payment for your hotel stay.
At checkout, the remainder of your room, taxes, resort fee, and incidental charges will automatically be charged to the credit card you provided.
The hotel requires a credit card to confirm your hotel room and for payment.
For security purposes, if you are not its cardholder, contact the Rosen Call Center at 407-996-6338.
Yes. If you will not have the credit card with you, contact the Rosen Call Center at 407-996-6338">407-996-6338.
Hotel check-in is at 3 pm To attend the Welcome Reception, beginning at 6 pm on Sunday, November 10, 2019, plan to arrive in Orlando by 3 pm Preconference workshop attendees should plan to arrive in Orlando at your leisure on Saturday, November 9, 2019 or before 10 am on Sunday, November 10, 2019.
UGM 2019 will conclude at 12:15 pm on Wednesday, November 13, 2019. Meeting attendees should plan to depart on flights from Orlando any time after 3 pm.
Note that hotel checkout is at 11 am. The hotel will be happy to store your luggage at the bell stand until you depart.

Rosen Shingle Creek, Rosen Centre and Rosen Plaza are all located 10–12 miles (approximately 15 minutes) from the Orlando International Airport (MCO).

To prearrange transportation via a Mears Shuttle, please visit https://reserve.mearstransportation.com/#/shuttle

Roundtrip Shuttle Prices to the hotels are $34.00 per person One-Way Shuttle Prices to the hotels are $22.00 per person

You may also take an Uber, Lyft or taxi to the hotels

Rosen Shingle Creek:
Self parking: $18 per day plus tax
Valet parking: $26 per day plus tax

Rosen Centre:
Self parking: $15 per day plus tax
Valet parking: $23 per day plus tax

Rosen Plaza:
Self parking: $14 per day plus tax
Valet parking: $22 per day plus tax

Business casual attire is appropriate for all meeting functions. The temperatures in the meeting rooms are centrally controlled. We recommend bringing a light jacket or sweater. Casual attire is appropriate for the Client Event.

When planning your wardrobe, keep in mind that November temperatures in Orlando can range from daytime highs in the upper 60s to evening lows in the upper 40s.